WE'RE HIRING
TECHNICAL SUPPORT SPECIALIST
Duluth, Minnesota, USA
Support schools. Solve technical challenges. Help shape the future of active learning.
- Full-time position
- Join our growing US team
- National travel across the US
- Technical support & customer success
- Work with innovative EdTech solutions
- Based in Duluth, Minnesota
You will report to Sally Blank, Director of Business Development & US Operations.
Travel expenses covered.
WE'RE HIRING
K-12 SALES SPECIALIST
Northeast USA
Support schools. Solve technical challenges. Help shape the future of active learning.
- Full-time Position
- Join our growing US team
- National travel across the US
- Technical support & customer success
- Work with innovative EdTech solutions
- Based in Duluth, Minnesota
You will report to Sally Blank, Director of Business Development & US Operations.
Travel expenses covered.
Do you enjoy solving technical challenges and helping customers succeed?
Join ActiveFloor and support innovative EdTech solutions that help schools create engaging learning environments where children move, play, collaborate, and learn.
ABOUT THE ROLE
Join a small but growing team! ActiveFloor is a family-owned Danish manufacturer of interactive learning games for K12 schools, Special Education, daycare facilities, healthcare and active learning environments.
Our solutions combine movement, play, learning, and technology by turning ordinary rooms into active and engaging learning spaces for children and adults.
We are expanding our US operations and looking for a team player with a technical IT and/or Pro AV background. This position is located at our office/showroom/warehouse in Duluth, MN.
CANDIDATE PROFILE
- Excellent problem-solving and troubleshooting skills
- Ability to communicate technical information to non-technical customers
- Software maintenance and testing capability
- Basic knowledge of networking principles
- Knowledge of Windows operating systems
- Customer service-focused
- Collaborative mindset; works well in a small team setting
- Hands-on problem-solving ability and willingness to offer assistance
- Interest in EdTech, audiovisual technology, Windows PCs, or interactive technology
MAIN RESPONSIBILITIES
- Customer support and help desk assistance
- Resolve customer-facing technical issues by email or phone in a courteous and timely manner
- Work with Windows PCs, projectors, cameras, sensors, and AV equipment
- Provide remote troubleshooting of ActiveFloor installations
- Travel to customer locations around the US for installation, service, and support
- Build relationships with our expanding dealer network
- Train dealers on ActiveFloor installations and technical support
- Test equipment before shipment
- Maintain stock and spare parts; organize tradeshow equipment
- Perform warehousing duties, including shipment preparation and monthly inventory reports
- Set up and participate in industry tradeshows and partner events
Requirements
- Associate’s degree or above in Computer Science, Information Systems, or a related field
- Prior experience working on a Helpdesk, in IT, or in a similar technical function
- Customer Service: 2+ years
- Technical Support: 2+ years
what success looks like
Success in this role means delivering excellent technical support, building strong customer relationships, and helping ensure successful ActiveFloor installations across the United States.
As part of our growing US team, you’ll receive the product training and support you need to succeed.
COMPENSATION & TRAVEL
- Job Type: Full-time
- Salary: Negotiable based on experience
- Benefits:
- Health insurance
- Paid time off
- Location: Duluth, MN 55811
Business travel will be required and can vary in frequency and length, including evenings and weekends.
Flex hours may be necessary to accommodate customers across the United States and our colleagues in Denmark.
Why join ActiveFloor?
You will help schools create learning environments where children move, play, collaborate, and learn in new ways. This is a bridge between education and business – joining a growing U.S. team with strong international support.